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Charging an electric car isn't like filling up with gas, and most drivers' mental models haven't caught up yet. This article walks through Project XCeed, a voice assistant built into the charging port that adapts its guidance to a driver's actual experience level, and the user study, run with ten participants and the Short UEQ, that tested whether talking to a charging cable is actually a good idea.
Autonomous driving research usually centers on the technology. This post summarizes a study into Experience Design for autonomous driving that instead centers a specific, often-overlooked target group: students living in rural areas with limited public transport. Using exploratory interviews and the Design Fiction method, the team developed and tested Navia, a fictional autonomous ride-on-demand service.
Could a LLM-based product meaningfully reduce loneliness among older adults? That deceptively simple question drove a student project through the full Design Thinking process, from empathy mapping through personas, competitor research, and real user interviews, resulting in AchtSAM, a voice-first AI companion. Along the way, the team hit a genuinely hard ethical fork: whether an AI should be allowed to impersonate a deceased spouse, and why they ultimately said no.